Support
How to get help, report a member, block someone, and reach us about anything urgent.
Need help with Safqos? Email us. This page also explains how to report a member or content in the app, how to block someone, and what to do if you have an urgent safety concern.
Contact us
Email [email protected]. You can also open the app, go to Settings, and tap Contact Support. That opens an email to us.
We aim to reply within 2 business days.
Safqos, Inc.
1919 Taylor Street STE F #1474
Houston, TX 77007
What to include
- The email address on your Safqos account.
- What happened, and what you expected to happen.
- Your iPhone model, iOS version and Safqos app version. You can find the app version in Settings.
- A screenshot, if it helps.
Do not send your password. Do not send confidential deal documents or financial statements by email. Tell us what you need help with, and we will tell you what we need.
Report a member or content
You can report a member from three places in the app:
- On a profile. Open the profile, tap the menu at the top, and choose Report user.
- In a chat. Tap the three-dot menu at the top of the chat, then tap Report.
- In a pitch room. Tap the Report button at the top of the room.
Pick a reason: spam or scam, inappropriate content, misleading or false information, fake or duplicate account, or other. Add a few details so our team can review it, then submit. Our team looks into every report.
If you think content breaks someone's copyright, email [email protected] with a link to it.
Block someone
Open the same menu on a profile or in a chat and choose Block user. The app asks you to confirm. A blocked member cannot view your profile, send you pitches or message you.
To unblock someone, go to Settings and open Blocked Users, then tap Unblock. You can also choose Unblock User from the chat menu.
Urgent safety concerns
If you or someone else is in danger, call 911 or your local emergency number first. Safqos cannot respond to emergencies.
If a member threatens you, harasses you or tries to defraud you, report them in the app and block them. You can also email [email protected] with "Urgent" in the subject line. We will review it as soon as we can.
Billing
The beta is free. When paid plans start, Apple will bill and manage them. You will be able to cancel in your iPhone Settings under your Apple ID and Subscriptions. See section 18 of the Terms of Service.